Privacy Policy

At tt99, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains the types of personal information we collect when you use our platform, how that information is used internally, under what limited circumstances it may be shared, and the measures we take to keep your data secure. We encourage you to read this document carefully before registering an account or engaging with any services on tt99.

By accessing or using tt99's website, mobile interface, or any related services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users located in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, as well as users from other regions who access tt99.

Our Privacy Commitments at a Glance

1. Information We Collect

When you register and interact with tt99, we collect certain categories of personal information that allow us to verify your identity, process your transactions, and deliver a safe and personalised experience. The categories of data we may collect include:

• Identity information: full name, date of birth, and government-issued identification documents required for KYC verification.
• Contact information: email address, mobile number, and correspondence address within Bangladesh.
• Financial information: payment method details such as bKash wallet numbers, Nagad account references, Rocket mobile banking identifiers, or bank details used for deposits and withdrawals.
• Technical data: IP address, browser type, device identifier, operating system, and session activity logs collected automatically when you access our platform.
• Behavioural data: gaming preferences, betting history, session duration, and interaction patterns used to personalise your experience and support responsible gaming measures.

2. How We Use Your Information

The personal data we collect is used solely for legitimate purposes connected to operating tt99 as a safe, reliable, and functional betting platform. Specifically, we use your information for the following purposes:

• Account creation, authentication, and ongoing account management, including password resets and security alerts.
• Processing and recording of financial transactions including deposits via bKash, Nagad, Rocket, and Upay, as well as withdrawal requests.
• Fraud prevention, anti-money laundering checks, and compliance with applicable regulatory obligations that apply to online gaming operators.
• Customer support communications, including responding to enquiries, resolving disputes, and delivering important service notifications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any promotional communications from tt99 will only be sent where you have expressly opted in to receive them, and you may opt out at any time through your account settings or by contacting our support team.

3. Legal Basis for Processing

tt99 processes your personal data on the following legal grounds, which are recognised under international data protection principles applicable to online service providers:

• Contractual necessity: processing required to fulfil the terms of your account agreement with tt99, including enabling betting activity and payment processing.
• Legitimate interests: processing that supports fraud detection, platform security, abuse prevention, and service improvement, where these interests do not override your privacy rights.
• Consent: where you have explicitly agreed to receive marketing communications or to the processing of optional data categories. You may withdraw consent at any time without affecting the legality of prior processing.

We retain your personal data only for as long as it is necessary for the purposes described in this policy, or as required to comply with our legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.

4. Sharing of Your Information

tt99 does not sell your personal information. We may share it only in the following strictly limited circumstances with trusted partners who are contractually bound to maintain confidentiality:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors require your payment credentials to complete deposit and withdrawal transactions securely.
• Identity verification partners: third-party KYC providers engaged to authenticate your identity documents in compliance with our anti-fraud obligations.
• Technology and infrastructure partners: cloud hosting, analytics, and security service providers who help maintain platform reliability and protect against cyber threats, subject to strict data processing agreements.
• Authorities and legal proceedings: law enforcement agencies, courts, or regulatory bodies where disclosure is required by a valid legal obligation, court order, or to protect the rights, property, or safety of tt99 or its users.

5. Data Security

tt99 implements a comprehensive set of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption on all data in transit, encrypted storage for sensitive account data, multi-factor authentication options for account access, regular third-party security audits and penetration testing, and strict internal access controls that limit which staff members can access personal data and for what purposes.

While we maintain high standards of security, no online platform can guarantee absolute protection against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tt99 will notify affected users as promptly as practicable and take immediate remediation steps to contain the incident and prevent further exposure.

6. Your Rights Over Your Data

As a tt99 user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy:

• Right of access: you may request a copy of all personal data we hold about you, along with a description of how it is being processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data from our systems, subject to our legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests, and we will cease that processing unless we can demonstrate compelling legitimate grounds.

7. Children and Underage Users

tt99 strictly prohibits the use of its platform by any person under 21 years of age. Our services are intended exclusively for adults aged 21 and above who are legally permitted to engage in online betting activities. During registration, we require users to confirm their age and may conduct additional age verification checks as part of our KYC process.

If we become aware that personal data has been collected from a user under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on tt99, please notify us immediately at our support email so we can investigate and act accordingly.

8. International Transfers and Data Storage

tt99 may store and process your data on servers located outside Bangladesh, including in jurisdictions where data protection laws may differ from those in your country of residence. When we transfer data internationally, we take appropriate safeguards to ensure your data remains protected, including:

• Contractual clauses in agreements with all data processors and subprocessors that mandate data protection standards equivalent to those we apply internally.
• Encryption of personal data both in transit and at rest, regardless of where the data is physically stored.
• Regular assessment and review of partner security practices to ensure they continue to meet tt99's standards.
• Access restrictions ensuring that only authorised personnel with a demonstrated business need may access personal data stored outside Bangladesh.

We retain your data only for as long as necessary to fulfil the purposes set out in this policy and to comply with our legal obligations. Standard retention periods vary by data category: account information is retained for the lifetime of your active account plus a minimum of five years after closure; transactional records are retained for a minimum of seven years in line with financial record-keeping requirements.

9. Changes to This Privacy Policy

tt99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal obligations, or industry best practices. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification before the changes take effect.

Your continued use of tt99 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you are always aware of how your information is being handled. Archived versions of this policy are available upon request by contacting our support team.

10. Cookies and Tracking Technologies

tt99 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session state, and gather aggregate analytics data that helps us improve our services. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

• Essential cookies: strictly necessary for the platform to function, including session management, authentication tokens, and security checks. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to collect aggregate, anonymised data about how users navigate our platform, which pages are visited most frequently, and where users drop off, so we can continuously improve the experience.
• Preference cookies: remember your settings and preferences such as language selection and display options, so you do not need to reconfigure them on each visit.

You may control and manage cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of tt99. For more detailed information on the specific cookies we use, or to exercise your opt-out rights, please contact our support team.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tt99 handles your personal data, our support team is available to assist you. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to working with you to resolve any concerns you may have.

You may reach our support team by email at [email protected]. Please include your registered username and a brief description of your privacy request so we can handle your enquiry as efficiently as possible. All privacy requests are handled with strict confidentiality and are logged for quality assurance purposes only.